bet291 Privacy Policy – How We Protect Your Data

1 Data We Collect

bet291 collects the following categories of personal data from players who register and use the platform:

We do not collect special categories of sensitive personal data such as health information, biometric data, or political affiliations except where directly required by identity verification processes under applicable Philippine regulations.

2 How We Collect Your Data

Your personal data is collected through several channels when you interact with bet291:

• Direct submission — when you complete the registration form, submit KYC documents, or contact the support team.
• Platform activity — automatically recorded as you navigate the site, place bets, and conduct transactions.
• Payment processing — transaction data is generated when you deposit or withdraw funds through Philippine payment channels.
• Device and connection data — collected automatically when your device connects to bet291.net, including IP address, device identifiers, and browser information.
• Cookies and similar technologies — used to maintain your session, remember preferences, and analyse platform usage. See Section 8 for more detail.

3 How We Use Your Data

bet291 uses collected personal data for the following legitimate purposes:

• Account operation — creating and maintaining your account, processing login authentication including OTP verification.
• KYC and age verification — confirming your identity and confirming that you meet the 21+ age requirement before withdrawal processing.
• Transaction processing — facilitating PHP deposits and withdrawals through your chosen Philippine payment channel.
• Platform security and fraud prevention — detecting and investigating suspicious activity, protecting both player accounts and the platform.
• Responsible gaming compliance — monitoring gaming patterns to support the enforcement of deposit limits, loss limits, and self-exclusion where requested.
• VIP program management — tracking play activity to calculate VIP tier points and determine reward eligibility.
• Customer support — using account and transaction history to assist you effectively when you contact the support team.
• Platform improvement — analysing aggregated usage data to improve navigation, game offerings, and overall player experience.
• Service communications — sending account-related notifications such as verification codes, withdrawal confirmations, and policy update notices.

bet291 does not use your personal data for unsolicited third-party marketing. Where promotional communications are sent to your registered contact details, they relate solely to bet291 platform offers and can be managed through your account settings.

4 Sharing Your Data

bet291 does not sell your personal data. Your information may be shared with the following categories of parties only where necessary:

• Payment processors — data necessary to complete transactions is shared with the Philippine payment service providers handling your deposits and withdrawals. These providers operate under their own data protection obligations.
• Identity verification services — KYC document verification may involve secure third-party identity verification tools. Documents are processed securely and not retained beyond verification requirements.
• Platform technology providers — technical service providers who maintain platform infrastructure, such as secure hosting and fraud detection systems, operate under contractual data protection obligations with bet291.
• Legal and regulatory authorities — where bet291 is required to disclose information by law, court order, or a competent authority in connection with a lawful investigation. We do not disclose more than is legally required.

All third parties with whom bet291 shares personal data are required to protect that data to a standard consistent with this Privacy Policy. bet291 does not transfer personal data to parties located outside of the relevant jurisdiction without appropriate safeguards.

5 Data Retention

bet291 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil our legal, regulatory, and operational obligations.

Specifically:

• Account and identity data is retained for the duration of your account plus a reasonable retention period to comply with applicable financial record-keeping requirements.
• Transaction records in Philippine Peso are retained in accordance with financial regulatory standards applicable to online payment processing in the Philippines.
• Gaming activity records are retained to support responsible gaming monitoring, dispute resolution, and audit purposes.
• Where you request account closure, personal data is retained only as required by applicable law and then securely deleted or anonymised.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6 Security Measures

bet291 implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption — all data transmitted between your device and bet291.net is encrypted in transit.
• Secure data storage — account data is held in secured systems with access controls that restrict access to authorised personnel only.
• OTP authentication — sensitive account actions, including login from new devices and withdrawal requests, require one-time password verification sent to your registered contact.
• Fraud monitoring — automated systems monitor account activity for patterns indicative of unauthorised access or suspicious behaviour.
• KYC verification — identity verification before withdrawal processing provides a layer of protection against fraudulent account use.

While bet291 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You also have a responsibility to protect your own account credentials and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

7 Your Rights Over Your Data

As a bet291 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

8 Cookies and Tracking Technologies

bet291.net uses cookies and similar browser-based technologies to operate the platform correctly, maintain your session, and understand how the site is being used.

Essential cookies are required for the platform to function. They maintain your logged-in session, remember your language and display preferences, and ensure bet slip and account functions work as expected. These cannot be disabled without affecting your ability to use the platform.

Analytics cookies help bet291 understand which features of the platform are used most frequently, where players encounter difficulty, and how page performance can be improved. This data is aggregated and does not identify individual users.

Most web browsers allow you to control cookie settings through browser preferences. Blocking essential cookies will affect platform functionality. For analytics cookies, you can opt out through your browser settings without impacting your core gaming experience.

bet291 does not use cookies to serve advertising on third-party websites or to build advertising profiles linked to your identity.

9 Updates to This Privacy Policy

bet291 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable legal requirements. The updated date at the top of this page indicates when the most recent revision was made.

Where changes are material — for example, changes that significantly affect how your data is used or who it is shared with — bet291 will provide notice through an in-platform notification or by email to your registered address where reasonably practicable.

Continued use of the bet291 platform after a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with an update, you should cease use of the platform and contact support to discuss account closure and the handling of your remaining data.

If you have questions about this Privacy Policy or wish to exercise any of your data rights, contact the bet291 support team at [email protected]. We aim to respond to all privacy enquiries within a reasonable timeframe.